Monday, 30 March 2020

Customer Support Featured

Written by
Rate this item
(0 votes)
“Your Most Unhappy Customers Are Your Greatest Source of Learnings” – this famous quote from Bill Gates about customers & business is the most inspirational and motivational line to us in delivering the best customer services despite any hurdles which we get in our business or Support.

We from Sureworks Infotech Private Limited provide extensive support in IT infrastructure Management, our expertise in Enterprise Segment like Servers Storage and Networking devices. Supporting to this laptop, desktop, Audio-Video devices are also covered under end to end support. The support services include in onsite services, visiting the clients, Data Centres, IT Divisions, Troubleshooting the Problems, identifying and correcting technical issues, providing advice on infrastructure-related upgrades and improvements, Root Cause Analysis, etc. Our Efficient Technical Delivery Team handles the calls end to end by providing the best possible services.

Sureworks Infotech believes in meeting customer satisfaction by giving end to end services. Sureworks Management committed for the same, hence Management opened the branches across India, Sureworks Owns Branches in Bengaluru, Mumbai, Kolkata, Jaipur, Chennai, Hyderabad, Delhi, Pune, Ahmedabad, Patna, Bhopal, Kanpur, Nagpur, Cochin, Bhubaneshwar, Coimbatore, Madurai, Trichy, Pondicherry, Salem, Vishakhapatnam, Vijayawada, Mangalore, Hubli & Raichur. Management is also ready to open new branches based on the customer requirement. Customer Support Team Sits in all branches to address customer Queries.

Sureworks Infotech Has Highly skilled and Certified Engineers to address customer queries. Engineers experience & Expertise in Faulty or slow configurations corrections, networking solutions, Backups & Incremental Backup Solutioning, monitoring, RAID Configurations, Mirroring, Cloud Monitoring, Firmware Updates, Patch Updates, increasing productivity, troubleshooting any OEM make Servers, Workstations, Storages, Active Directory Issues, Web Server Issues, MS SQL Server Issues, etc

Sureworks Infotech Certified Engineers provide Support to Small Medium & High-level Industries, Engineer Expertise in troubleshooting the Brands like Dell, Lenovo, IBM, 3Com, AMP, Cisco, EMC, Digi link, D-Link, HPE, Molex, Net gear, Systemax, etc. The extensive experience in Networking, video conferencing, managing the Local Area Networks (LAN), Personal Area Networks (PAN), Home Area Networks (HAN), Wide Area Networks (WAN), Campus Networks Metropolitan Area Networks (MAN), Enterprise Private Networks Internetworks Backbone Networks (BBN), Global Area Networks (GAN) The Internet makes us the strong leader in IT Infrastructure Support segment.

As an emerging IT Infrastructure management company, Sureworks Infotech Private Limited committed to providing the best Customer Services across India as per the service level Agreement. Below verticals in our organization drives the services with best customer services

  • Annual Maintenance Services;
  • Per call services, Skill Support
  • New installations and Upgradations
  • Enhanced Logistics Support & Spare Stocking
  • One Time Business Requirements
  • Facility Management Services

Our 10 years of proven track record, inspire us to move further with a high vision to achieve our objectives by serving the customers & taking them as a part of our success stories.


Business Coordinator    

Read 2640 times Last modified on Thursday, 28 May 2020
Login to post comments

About SureWorks

Sureworks founded in 2009 @ Bangalore and Expanded across India with 27 Branches and 3 International Branches in Malaysia, China and UAE Supporting almost all IT Enterprise Products across India.

Office Address

Sureworks Infotech Pvt Ltd
#16, 2nd & 3rd floor,
Annapurna Industrial Estate, 7th Mile
Doddakallasandra, Kanakapura Main Road,
Bengaluru-560062, Karnataka


Toll Free: 1800 1027 306

E-mail us:


Copyright © 2020 Sureworks Infotech Pvt. Ltd.. All Rights Reserved. Designed By © eMazel